Tracking information may occasionally pause during the package's journey due to various factors, such as processing, sorting, or customs inspection. This is normal, and we ask for your patience as it may take a few days to update.
However, if there are no tracking updates for 25 days, we will classify the item as lost in transit. If you suspect your package is lost, please contact us at support@ozzimozzie.com.au, and we'll be happy to assist you in processing a replacement.